For any questions or appointment inquiries, please reach out to us using the contact information provided. We’re here to help you look and feel your best!
To ensure we provide the best possible service to all our clients, we kindly ask that any cancellations are made at least 48 hours in advance. Late cancellations or no-shows will incur a fee based on the service booked. Clients with multiple late cancellations or no-shows will be required to pay a non-refundable R600 deposit to secure future appointments. Please arrive on time for your appointment. Ff you are more than 15 minutes late, we may need to reschedule, and a fee may apply.
At Swoon Salon, all services and products are non-refundable.
We want you to love your hair, so if you have any concerns about your service, please contact us within 5 days of your appointment. We’ll be happy to discuss your concerns and, where appropriate, find a suitable solution.
Please note that refunds are not offered for change of mind, dissatisfaction after leaving the salon, or incorrect product choice.